contact is by email:
We can attend to your email when we get back from each job.
We will NOT answer our mobile phone while on a callout.
us with a private number, be sure to leave a message
as we can NOT call you back if you don't.
Please do NOT call us after hours, during public holidays or on
If calling our mobile, please call between 9am and 5pm week days.
email us about your problem.
Calls outside will be ignored if outside of these times.Travel Expenses
Free travel costs to
20kms from the centre of the City of Albany, Western Australia.
$1.50 per kilometre from there.
(1km means distance from 20kms of the centre of Albany)
rate for is normally $80, which allows up to one hour of our service onsite or at
(sorry no discounts for less time).
$70 per hour there after onsite (discounted rate).
We will quote you the overall cost before continuing the job.
This is offered if for any reason we can not solve your computer issue
(rarely does this happen, but it can happen), we may recommend a service
agent to solve it instead.
If this happens, No Fix No Pay applies to labour only, any part
installed would have to be returned or paid for.
Do NOT make any payment unless we actually asked you to in
(Laptops and Desktops)
We can help with brand new laptops but do not sell brand
new Desktops anymore.
Ask us about
pre-owned laptops, as sometimes we might have
For a suitable free antivirus try
AVG Free 2016+ Upgrade via this safe link "CLICK
Requires a large download and you may need to register prior to
need to uninstall the old AVG before.
Then do a fresh install with the new version, make sure you
examine all ticked items, as often they try to install extras
that you don't need.
INSTALLS: We suggest un-ticking toolbars and Google stuff,
when installing software online, also if your Internet Browser
is slow, try turning off some plug-ins, via the tools or options
menu, most are not required, however Java & Flash Player are
If you don't
like AVG Free, perhaps give the latest Avast Antivirus a go "CLICK
THIS" which might be free for the first 12 months (if
still offered) after the free
registration (or it was free last I checked).
Also with this
new version of AVG, after some time it asks to update the entire
program, be careful it doesn't trick you into installing the pay
version, choose AVG FREE Basic.
my suggestion is to run and update the latest "Spybot
Search & Destroy" (be sure to go by full name as there are
some fakes out there (or
Click This Link), be sure to disable the Tea-Timer and any
toolbars during installation as they are a pain if installed)
and scan your computer at least monthly, or when you notice
things getting slower or unusual things happening. Have it fix
everything it finds (for further information click this PDF with
some suggestions included).